This Privacy Notice (together with our Website Terms of Use and any other documents referred to in it) provides information about the way we hold, collect and use your personal information (data) in accordance with the General Data Protection Regulations (GDPR) and any legislation which implements it.

The Friendly Family Lawyer Ltd is a legal consultancy company. We are committed to maintaining the trust and confidence of visitors to our website and the protection of your personal information is very important to us. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Who we are

The Friendly Family Lawyer Ltd is a limited company registered in England and Wales under company number 13733430. Our registered office is situated at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. The Friendly Family Lawyer Ltd is the data controller of data collected via our website, in accordance with this privacy policy and is registered with the Information Commissioner’s Office. In this document, "we", "our", or "us" refer to The Friendly Family Lawyer Ltd.

Our website

This privacy policy relates to your use of our website only.

Throughout our website we may link to other websites owned and operated by certain trusted third parties who may make additional products and services available to you. These other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.

Our collection and use of your personal information

Most pages on our website can be accessed without giving us your personal information.  However, you may choose to provide us with your personal information such as your name, address, email details and telephone number to confirm that you wish for us to contact you to receive further information about us and our services.  This may be through an enquiry form, requesting marketing literature, telephoning us or expressing an interest at a seminar or event.  By submitting your personal information you consent to our use of the information as set out in this privacy policy.  We may also contact you to follow up about enquiries you have made with us.  If you engage us to carry out work on your behalf, the applicable privacy policy, will be that of the third party firm your instructions are carried out through.


We collect this personal information from you either directly, such as when you ask us a legal question, contact us or purchase products or services via our website or indirectly, such as from your browsing activity while on our website (see ‘Cookie Policy’).

The type of personal information we collect

The personal information we collect about you depends on the particular activities carried out through our website. This information includes:

  1. your name, address and contact details;
  2. date of birth;
  3. details of any feedback you give us by phone, email, post or via social media
  4. information about the services we provide to you;
  5. your account details, such as username, login details.

We use this personal information to:

  1. create and manage your account with us;
  2. verify your identity;
  3. provide goods and services to you;
  4. customise our website and its content to your particular preferences;
  5. notify you of any changes to our website or to our services that may affect you;
  6. improve our services.

16 or Under

This website is not intended for use by children and we do not knowingly collect or use personal information relating to children. If you are aged 16 or under‚ please get your parent/guardian’s permission before you seek to provide us with your personal information.

Our legal basis for processing your personal information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

consent: where you have given us clear consent for us to process your personal information for a specific purpose

contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract

legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)

vital interests: where our use of your personal information is necessary to protect you or someone else’s life

public task: where our use of your personal information is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law

legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

We will keep this information until we close your account but we will continue to retain information relating to any recommendations/references/recommendations unless you instruct us otherwise in writing.

Who we share your personal information with

Personal information provided by you when contacting us about our services, will be disclosed to our personnel to facilitate any enquiries you have, or for the provision of services to you.  It may also be disclosed to companies we work with who support us in providing those services (where applicable), such as IT hosting companies.

We will share personal information with law enforcement or other authorities if required by applicable law.

We will not knowingly share your personal information with any other third party.

Transfer of your data to other countries

In the course of carrying out the activities referred to above, we may transfer your personal information to other countries, which may not have the same legal protections as your personal information in the UK.

Where personal information is being transferred outside of the European Economic Area, we will take steps to ensure that your personal information is adequately protected in accordance with UK legal requirements.

Cookies and tracking technologies

A cookie is an element of data that a website can send to your browser, which may then store it on your system.  Cookies allow us to understand who has seen the pages on our website to determine how frequently particular pages are visited, and to determine the most popular areas of our website.  We use cookies so that we can give you a better experience when you return to our website.  Most web browsers automatically accept cookies.  You do not have to accept cookies and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie.  This will give you the opportunity to decide whether to accept it.  Refusing cookies may mean that you cannot access certain feature of our website.

For further information on cookies, please refer to our Cookie Policy. Please note any cookies connected via our social media channels such as Instagram, Facebook etc are not within our control.  Please refer to their respective privacy policies about how their cookies work.

Updating, deleting and restricting use of your personal information

It is important that the information we hold about you is accurate and up to date.  Please keep us informed if there are changes to the personal information we hold about you.

By law you have the right to:

Request access to your personal data, which is referred to as a “data subject access request”. This allows you to receive a copy of the personal data we hold about you and check we are processing it lawfully

Request the correction of personal data we hold about you. This enables you to correct any incomplete or inaccurate information we hold about you

Request erasure of your personal data. This enables you to remove or erase your personal data where there is no good reason for us continuing to process it.  Please note we may be unable to erase personal data where we have an ongoing legal obligation to process it.  Where we do erase your personal data, we will retain a record of your name, the date of your request and the date the data was erased.

Object to processing your personal data (where we rely on legitimate interest or those of a third party) and there is a particular reason regarding your situation for you to object. Where we process your personal data for direct marketing, you also have a right to object.

Request a restriction of processing your personal data. This enables you to request a suspension in processing your personal data.

Request the transfer of your personal information to another party.

If you wish to inform us of any changes, object, withdraw consent for us processing your personal data or access the information we hold about you, please contact us via our website.  Please note, in some cases we may not be able to delete, correct, restrict or grant an objection to processing your personal data if we have a legal obligation, legitimate interest or contractual reason to process it.  If we refuse such a request, we will advise you, together with your right of appeal.
If you are requesting access to personal information, please also let us have sufficient information to identity you (such as your full name, address, email address, telephone number) and any additional identity information we may reasonably request from you. You should also let us know the information to which your request relates, including any matter or reference numbers if you have them.  This request is free of charge unless the request is manifestly unfounded or excessive.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Changes to this Privacy Policy

This website privacy policy was published on 6th March 2022.

We may change this privacy policy periodically. If you use our website regularly, please visit this page from time to time to check this notice

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [insert email address, phone number and or postal address] if you wish to make a request.

Tell people about their data protection rights. Their rights will differ depending on your lawful basis for processing, so once you know this then you can select the relevant sections from the text in the template below to include in your Privacy Notice. The lawful basis page of our Guide to the GDPR has a useful table that shows the varying rights that apply depending on the lawful basis.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [Insert your organisation’s contact details for data protection queries].

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane





Helpline number: 0303 123 1113

ICO website:

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